Planning and Advice

We’re with you every step of the way

As we go through life our financial needs change. As children we start saving with our eye on a new bike or video game and then we set our sites on college or university and ultimately the home and family that lies beyond. Your Credit Union stands ready to help our member-owners at every stage of their lives and we have been doing so for over 60 years.

Advice you can trust

It is so much easier to treat people with honesty and integrity when you are not trying to make money from them. At Your Credit Union we exist solely to help our member-owners achieve their financial goals.  We have no mandate to maximize revenue when we are giving advice. This means that our memberowners get advice they can trust and rely on. We enjoy a close relationship with our member-owners and we get to know their aspirations and goals. We can provide innovative solutions because we have the flexibility to look beyond credit scores to the character and circumstances of the person we are trying to help.

Advice to keep you safe

Unfortunately, fraud is a serious issue in today’s world. The Internet has provided amazing opportunities but it has also increased the incidence of identity theft and other forms of fraud. As part of our commitment to keeping you safe, here are 7 smart and simple fraud prevention tips that you can start using right now:
Protect your personal information. Unless you’re communicating with someone you know (and who has a good reason for asking), don’t reveal any personal information over the phone, such as passwords, credit card numbers, or even your date of birth or occupation. And never share personal or confidential information through email, or on unfamiliar or unencrypted websites.
Choose and store passwords wisely. While remembering dozens of passwords can be a burden, it’s never a good idea to use the same password multiple times, or to pick passwords that sophisticated cyber criminals can easily guess (such as your birthday, street address, and so on). Also be sure not to store your passwords in a spreadsheet on your computer, or even in a notebook in your house. Burglars often search for that kind of information, so they can then log into your accounts and wreak havoc before victims have a chance to change passwords.
Shield your PIN. Regardless of whether you’re using an ATM that you’ve used a hundred times before, or a point-of-sale terminal at your favorite neighborhood store, it only takes one bad experience to make you wish you could “turn back the clock” and shield your pin. It’s a simple and smart habit that will help keep you safe.
Shred documents. While it may seem a bit “excessive” for you to shred receipts and other documents that you no longer need, the unfortunate reality is that criminals will sift through garbage and recycling bins to find information they can use to commit crimes. Shredders are inexpensive, portable and easy ways to make sure that what you throw away stays thrown away!
Check all credit card statements. Life can get very busy, and it can be hard to find time to scrutinize credit card statements each month -- especially if you have several credit cards. However, it’s time very well spent! By spotting suspicious charges and reporting them immediately to your credit card company, you not only protect yourself and avoid liability, but your credit card company can investigate and hopefully thwart a would-be criminal in his or her tracks – which helps make everyone else safer, too.
Get your credit report once a year. Your credit report can help you identify any suspicious activity and take action now vs. later.  You can order your credit report at no charge once a year by mail, fax, phone or in-person from either Equifax Canada or TransUnion Canada. If you’re concerned and want to see your credit report instantly, you can order it online for a small fee.

Online Fraud

What To Do When You Have a Fraudulent Transaction In Your Online Banking

  1. Contact your branch and report the transaction, (e-transfer or Utility bill payment) that is unauthorized.
  2. Be prepared to have online banking closed for all account holders.
  3. We will close your account and open new one.  DO NOT use your computer for sensitive tasks until it is clear how the incident occurred.  Most importantly, do not login into any online banking on that PC until the following is done:
  • Indentify the computer that you regularly use when online, i.e. personal desktop, laptop, or work computer.
  • Is the computer shared?
  • Is network protected or is it free wireless at public places?
  • Does the computer need to be examined by computer expert to remove spyware/virus?
  • Once computer is free of virus, then you can resume access to online banking.  Change all passwords for accounts accessed from their computer.
You will need to complete a Statutory Declaration at one of our branches. The police case number is needed to complete the form in order to be reimbursed for fraudulent activity.
To report a lost or stolen card, contact the 24 hour hot line: 1-888-277-1043 or 1-905-305-4099. This allows you to deactivate the card while you investigate further and/or take further action to protect your accounts.
Even if there is no immediate suspicious activity on your account, you must still cancel the card. Failing to immediately deactivate the card may jeopardize your ability to obtain a full refund for fraudulent activity that may occur. As a new card can be obtained and immediately activated in a single visit to any YCU branch, there is no need to delay.
If you detect suspicious activity on your card or account, contact Your Credit Union immediately to report the activity.

To be reimbursed for fraudulent transactions as per your account agreement with YCU, members assume some responsibilities designed to guard against fraud and to combat fraud when it occurs. One of those responsibilities is to immediately report fraudulent transactions to your local Police Department:

  • Ottawa: 613-236-1222 X 7300 # 1
  • Cornwall 613-933-5000
You will need to complete a Statutory Declaration at one of our branches. The police case number is needed to complete the form in order to be reimbursed for fraudulent activity.
At Your Credit Union, we’re dedicated partners in your financial well-being.  By following these tips, staying vigilant, and immediately reporting any suspicious activity to the proper authorities, you can help ensure that you aren’t a victim of fraud – and that your money is safe and secure.

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